This depends on which Managed Service plan you choose. 

• On our Free plan all report fees are retained by iGPR
  iGPR will invoice the Practice via DD for any fee paying DWP reports after the Practice has received the fee
  iGPR will invoice insurers directly on a monthly basis
• On our Standard plan all report fees are retained by the Practice. 

For more information please read our Managed Service page which covers each plan in more detail.

This depends on which Managed Service plan you choose. 

• On our Free plan there is no cost to the Practice. 
• On our Standard plan iGPR charge £20 + VAT for each report completed by the Managed Service

For more information please read our Managed Service page which covers each plan in more detail.

SARs, Insurance - paper and electronic and DWP (ESA 113, UC113, PIP & DLA) forms

Definitely, you can make a request for our consideration for any report not listed above.

A copy of completed reports is automatically downloaded. The iGPR Dashboard shows full audit.

Reports are processed by our experienced former practice staff who have extensive iGPR knowledge. They have been producing medical reports in their own practices for many years.

Our Head of Managed Service has over 14 years Primary Care experience and has worked as a DPSO for more than 150 organisations including Practices, CCGs and Federations.

Our DPO, Head of Governance and Compliance and Legal Advisors Mills Reeve have all been instrumental in the development of the managed service.

We are a DSP Toolkit registered organisation. iGPR is a listed NHS GPIT Futures provider.

We are contractually bound to maintain confidentiality and GDPR Compliance as defined in the Managed Services Agreement, our staff are contractually bound to maintain confidentiality and GDPR Compliance and we are additionally bound by all contracts we have with third parties e.g. insurers.

We will only access practice systems for the purposes outlines in EULA and The Managed Service Agreement.

When the iGPR Software and Managed Service Dashboard is installed at the practice this will allow us to connect remotely in order to access patient records to undertake instructions on your behalf.

The Managed Service Agreement is the contract that defines iGPR as a Data Processor acting on instructions of the Practice, the Data Controller. Therefore, there is no need for a Data Sharing Agreement which is between Data Controllers. It is the Managed Service Agreement that the Practice needs to accept if the decision is made to use iGPR Managed Service.

The practice remains ultimately responsible for report content as the Data Controller and we act as a Data Processor on your instruction. See our DPIA and Managed Service Agreement for further guidance.

Your Practice's Privacy Policy should be updated and we will supply you with an addendum. You are free to take any additional steps to further clarify to your patients.

If a patient has requested to view a report prior to sending to an insurer, we will send the patient a copy of the report to review, approve or reject. If the patient reviews and approves the report, it will then be sent to the insurer. If 21 days elapses after reports have been sent to the patient with no response, we will release the report to the requester.

On the iGPR Managed Service Dashboard you will be able to see the live status of any instruction keeping you fully informed at all times.

Where a report requires full medical notes or paper notes that have not been digitally added to the patient’s medical record, you will need to scan and simply attach to the instruction you create using our Managed Service Dashboard. We will help you minimise the need to do this by asking you to check the date range for the request with the patient. This will save you time and effort.

Yes, our flexible service means you can cancel at any time.